Privacy policy

Last Updated: August 2026

Welcome to Thermatec, located at https://shopthermatec.com/ (our "Website"). Thermatec is committed to protecting the integrity and privacy of your personal information. Personal information you may provide to us or that we may collect about you is subject to this Privacy Notice.

This Privacy Notice explains how we collect personal information through our Website and our technology, as well as all related services and retail sales (collectively "Services"); this Privacy Notice also explains how we use or disclose such personal information. By using our Website or Services, you are providing your consent for us to collect, receive, store, process and transfer (collectively "process") your personal information in accordance with this Privacy Notice.

Our Website and Services are intended for (a) visitors to our Website, and (b) our Customers, including customers in the United States, United Kingdom, Australia, and Canada. Visitors to the Website and actual and potential Customers are each a "Services User." If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

What information does Thermatec collect through the Website?

Information that we may collect about you through our Website broadly falls into the three categories listed below, which we have collected in the preceding 12 months:

Information that you provide voluntarily

Our Website may permit you to provide contact information voluntarily in order, for example, to purchase our products or otherwise use our Services; if you provide such information through our Website, such information may include:

• email
• first name
• last name
• home address
• phone number
• user name
• password
• payment information
• messaging content, such as message subject, time, date, sender, and recipient

Information that we collect automatically

When you use the Services, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked, and the date and time of such interactions.

Collecting this information enables us to better understand users of our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our Services Users.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading "Cookies and similar tracking technology" below.

Information that we obtain from third-party sources

From time to time, we may receive personal information about you from third-party sources, but only where we have either entered into a contract with such third-party sources or checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties may include general geo location information to identify what country or region you are visiting our site from, and we use such geo location information to ensure inquiries and other requests are routed to the appropriate team for processing as promptly as possible, and to determine applicable shipping, pricing, and tax settings for your region.

How does Thermatec use this information (i.e., purpose and lawful basis of processing)?

Thermatec, and its third-party service providers, may use your personal information in a variety of ways for the operation of the Website and its Services, including:

To provide the Services pursuant to our agreement with Users:

• To operate, maintain, enhance, and provide all of the features and services found on the Website and Services, and to personalize the Website and Services for your preferences and interests.
• To verify your identity.
• To contact you for administrative purposes regarding the Services, for customer service purposes, or regarding content that you have posted or submitted to the Website or Thermatec.
• To process billing and payments.
• To perform order fulfillment, including international shipping to the United States, United Kingdom, Australia, and Canada.
• To gather Website analytics to ensure functionality and efficiency.
• To detect and manage security risks.

As appropriate based on our legitimate interests including:

• Providing promotional offers to you.
• Customizing the Website or Services.
• Providing our Services, including our Website.
• Understanding and analyzing the usage trends, interests, and preferences of our users, to improve the way the Website and Services works and looks, and to create new features and functionality.
• Using "automatically collected" information and "cookies" information to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Website or Services; (b) monitor and analyze the effectiveness of the application and evaluation activities; (c) monitor aggregate usage metrics such as total number of users, pages and media and features of the Website or Service accessed, etc.; and (d) track your entries, submissions, and status, including the ways in which you may interact with the Website or Services.
• Providing information that we believe Services Users may find helpful.
• Responding to any comments or complaints you may send to us.
• Disclosure as we determine necessary to (a) enforce or apply the terms and conditions of our Website or Services; (b) comply with our legal obligations or regulatory requirements, including for investigative purposes, and as otherwise required by law; (c) protect the rights, property or safety of us, our Services Users or third parties; or (d) prevent a crime or protect national security.

Relying on your consent:

• Where it is in accordance with your marketing preferences, to send emails related to the products and services we think you may be interested in, including products and services provided by us, our affiliates and carefully selected partners. You will have the ability to opt out of receiving any such marketing communications, either through links provided in the messages, or by updating your account preferences through the Website or Services.
• We place cookies and similar tracking technology, as explained further under the heading "Cookies and similar tracking technology" below; for example, in order for you to personalize the Website or Services.
• If we otherwise ask for your express consent, we will use your personal information for the purpose noted in such consent document.
• Wherever we rely on your consent, you will always have the right to withdraw that consent. Such withdrawal will be honored for any future or continued use, although we may have other legal grounds for processing and/or retaining your personal information for other purposes, such as those set out above. In some cases, we may send you direct marketing without your consent where we rely on our legitimate interests; you have a right to opt out of direct marketing at any time by following the instructions in the communication where this is an electronic message.

Who does Thermatec share your personal information with?

We may disclose your personal information where we are authorized by law and, unless you have chosen to opt out, we may share your personal information with our affiliates and group companies for marketing, communication and the facilitation of our Services. We share your personal information with the following categories of recipients:

• our third-party service providers and partners who provide data processing and other services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security and features of our Website and Services, to process payments, or to fulfil and ship orders internationally);
• any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
• any party in connection with any proposed purchase, reorganization, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
• any other person with your consent to the disclosure.

Third-party service providers and partners are obligated to comply with applicable data protection laws.

Cookies and Similar Tracking Technology

Like many websites, we use cookies and similar tracking technology (collectively, "Cookies") on our Website. A cookie is a small text file that is recorded either temporarily or persistently on a hard drive by a web page server. Depending on use, they enable us to recognize you without requiring you to repeatedly log in when using the Services. Web beacons are graphics designed to collect web log information such as pages viewed, or messages opened.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Blocking Cookies may also not completely prevent how we share information with third parties such as our advertising partners.

How does Thermatec keep your personal information secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. These measures include data minimization and limiting those who have access to your personal information. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, no physical or technical system is completely secure or immune from outages, losses, attacks, circumvention, design or implementation flaws, and human error. We cannot and do not ensure or warrant that information you transmit to Thermatec will not be lost or compromised, either during or after transmission.

Data Retention

We may retain personal information we collect from you for as long as necessary to fulfil the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Where we process personal information for marketing purposes or with your consent, we have the right to process such personal information until you either revoke your consent or request that we stop (for example, to stop use for further marketing purposes). Where we are required or allowed to do so by law, we also keep a record of the fact that you have asked us not to send you direct marketing or to process your personal information, to comply with your request.

What are your data protection rights?

Notice to Residents of the United Kingdom

If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including the right to: access the personal information we hold about you; request correction of inaccurate personal information; request erasure of your personal information in certain circumstances; object to or restrict certain processing; request data portability; and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your personal information in accordance with the law.

Notice to Residents of Canada

If you are located in Canada, your personal information is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access the personal information we hold about you, request correction of inaccurate information, and withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. If you have concerns about how we handle your personal information, you may also contact the Office of the Privacy Commissioner of Canada.

Notice to Residents of Australia

If you are located in Australia, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to access the personal information we hold about you and to request correction of that information. If you have a concern about how we have handled your personal information that we have not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Notice to California Residents

If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with the right to request access to your Personal Information, additional details about our information practices and deletion of your Personal Information (subject to certain exceptions). California consumers also have the right to opt out of sales of your Personal Information, if applicable. We describe how California consumers can exercise their rights under the CCPA below. You may designate an authorized agent to exercise these rights on your behalf by providing written materials demonstrating that you have given the authorized agent signed permission to submit the request. If an authorized agent submits a request on your behalf, we may need to contact you to verify your identity and protect the security of your Personal Information. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Right to Access. You may have the right to access Personal Information which we may collect or retain about you. If requested, we shall provide you with a copy of your Personal Information which we collect as required by the CCPA. You may also have the right to receive your Personal Information in a structured and commonly used format so that it can be transferred to another entity ("data portability").

Right to Know. You may have the right to request that we disclose the following about your Personal Information, as defined by the CCPA: the specific Personal Information we may collect; the categories of Personal Information we may collect; the categories of sources from which we may collect your Personal Information; the business purpose(s) for collecting or sharing your Personal Information; the categories of Personal Information we may disclose for business purposes; and the categories of third parties to whom we may share your Personal Information.

Right to Opt-Out/Not Sell My Personal Information. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. To further opt out of behavioral or targeted advertising, see http://www.thenai.org for general information about the NAI and https://thenai.org/opt-out/ for the opt-out page. You may also visit https://optout.aboutads.info/?c=2&lang=E to learn about interest-based advertising and how to opt out from online behavioral ads served by some or all participating companies. You may need to opt out on each device and browser you use to access our Site.

Right to Limit Sensitive Personal Information. Thermatec does not collect or process Sensitive Personal Information for the purpose of inferring characteristics about its consumers.

Right to Deletion. In certain circumstances, you have the right to request the deletion of your Personal Information. Upon verifying the validity of a deletion request, we will delete your Personal Information from our records, and instruct any service providers or contractors to delete your information, when applicable.

Right to Correction. In certain circumstances, you have the right to request correction of any inaccurate Personal Information. Upon verifying the validity of a verifiable consumer correction request, we will use commercially reasonable efforts to correct your Personal Information as directed, taking into account the nature of the Personal Information and the purposes of maintaining your Personal Information.

Exercising Your Rights. If you are a California resident, or a resident of any state that provides you with specific privacy rights, you can exercise any of your available rights as described in this Privacy Notice and under applicable privacy laws by using the contact information provided below under "How to contact us." We will not discriminate against you for exercising such rights. Except as described in this notice or provided for under applicable privacy laws, there is no charge to exercise your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (i) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (ii) refuse to act on the request and notify you of the reason for refusing the request.

In order to exercise any of your rights under the CCPA, and if you are a California resident, you may contact us by emailing us at hello@shopthermatec.com. Your request to us must provide sufficient information that allows us to reasonably verify you are the person about whom Thermatec collected personal information or an authorized representative, and describe your request with sufficient detail that allows Thermatec to properly understand, evaluate, and respond to it.

Other California Privacy Rights

California's "Shine the Light" law (California Civil Code section 1798.83) gives customers who are California residents the right to ask, once a year, (1) what personal information was disclosed to third parties for those third parties' direct marketing purposes in the prior calendar year; and (2) the identities of the companies with whom the information was shared.

We do not share personal information, as defined in California Civil Code Section 1798.83, with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with California's Shine the Light law by sending us a written request via email to hello@shopthermatec.com. Any such written request must include "California Shine the Light Law Request" in the first line of the description and include your name, street address, city, state, and zip code. We are only required to respond to one Shine the Light law request per customer per year, and we are not required to respond to requests made by means other than through this email address. "Shine the Light" rights and CCPA rights are provided under different statutes and must be exercised separately.

Other US State-Specific Privacy Laws

This Privacy Notice also applies to consumers who reside in US states that have adopted comprehensive consumer privacy laws (collectively "US State Privacy Laws"). To the extent applicable under US State Privacy Laws, you may have the following rights in connection with your personal information:

• a right to confirm whether or not we process your personal information, and to access and receive a copy of the specific personal information we have collected about you;
• a right to receive the Personal Information you previously provided to us in a structured and commonly used format so that it can be transferred to another entity ("data portability");
• a right to deletion of your personal information, subject to exceptions under applicable US State Privacy Laws;
• a right to request correction of any inaccurate personal information we hold about you;
• a right to opt out of our sale of your personal information or our use of your personal information for targeted advertising purposes; and
• a right to receive notice of our practices at or before collection of personal information, and a right not to receive discriminatory treatment for exercising any of your rights described in this section.

You can assert these rights only where we receive a verified request from you. For information on how to exercise your rights, please see the "Exercising Your Rights" section above.

Use of Agents. If you are a consumer in a jurisdiction that recognizes the ability to use an authorized agent and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf along with a statement, certified as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity.

Appeals. If you are in a jurisdiction that recognizes your ability to appeal a decision we have made in connection with your attempt to assert a right under applicable US State Privacy Laws, you may file an appeal of our decision refusing your request to exercise your rights under this Privacy Notice. Requests to change our policies or practices are not grounds for appeal. If your jurisdiction allows you to file a complaint with the state's Attorney General's Office regarding any concerns with the result of your appeal request, you may do so through your state's official channels.

Third-Party Services

The Website and Services may contain references and links to other websites and services provided by third parties. Any personal information you provide on third-party sites or services is provided directly to that third party and is subject to that third party's policies governing privacy and security. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links are displayed on the Website or Services. We encourage you to learn about third parties' privacy and security policies before providing them with your personal information.

Children's Privacy

We do not knowingly or specifically collect personal information from children. We do not authorize use of the Website or Services by children under the age of 16. If you believe our Website or Services are being used by a child, please notify us using the contact details below.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us at:

Email: hello@shopthermatec.com

Privacy policy Last updated: August 5, 2026

This Privacy Policy describes how Poedagar (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from poedagar.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, security questions and other information used for account security purposes. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. Right to Delete: You may have a right to request that we delete personal information we maintain about you. Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you. Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@shopthermatec.com